Alert
TTY & Relay Services – Accessible Communication with Delta Dental
Delta Dental of Connecticut is committed to making communication accessible for all. Our TTY (Text Telephone) Relay Services ensure that individuals who are Deaf, Hard of Hearing, or have a Speech Disability can connect with us confidently and independently. Using a TTY device and a relay operator, you can reach our team and get the support you need—anytime.
Accessibility Options for Delta Dental of Connecticut
The TTY (Text Telephone/Teletypewriter) Relay Service enables individuals who are Deaf, Hard of Hearing, or have a Speech Disability to communicate via telephone using a TTY device.
TTY Relay Features
Relay Connecticut services offer a range of benefits designed to ensure accessible, reliable, and secure communication for individuals who are Deaf or Hard of Hearing. These services support background sound transcription, making conversations clearer and more inclusive. As a free public service, they are available to anyone who needs them, without cost. Relay services are fully compatible with standard phone users, allowing seamless communication between TTY users and those using traditional voice phones. Available 24/7, these services ensure that support is always within reach—anytime, anywhere. Most importantly, all calls are handled with strict confidentiality by trained relay operators, ensuring that every conversation remains private and secure.
| Language | Service | Number |
| English | Text Telephone/Typewriter Relay Service (TTY) | 711 or 800-842-9710 |
| English | Voice Carry-Over (VCO) | 711 or 800-842-9488 |
| English | Speech to Speech (STS) | 711 or 877-842-5177 |
| English | Out of State (TTY) | 800-833-5833 |
| English | Out of State (Voice) | 800-833-7833 |
| English | Standard Phone Operation | 711 or 800-833-8134 |
| Spanish | Standard Phone Operation | 711 or 800-680-3746 |
Service Type Definitions
- TTY Relay (Text Telephone/Teletypewriter)
Enables users to type messages to a relay operator, who then voices the message to the hearing party and types back the response. - Voice Carry-Over (VCO)
For individuals who can speak but have difficulty hearing. They speak directly to the other party and read responses typed by the relay operator. - Hearing Carry-Over (HCO)
For individuals who can hear but have difficulty speaking. They listen directly and type their responses for the relay operator to voice. - Speech-to-Speech (STS)
For individuals with speech disabilities who prefer to speak for themselves. Specially trained operators assist in relaying the conversation. - Standard Phone Users
Hearing individuals can also initiate calls to TTY users through the relay service. - Relay Support Service
Offers assistance with setting up and using relay services, including device compatibility and troubleshooting.
1. Using your TTY, dial 711 or the toll-free number for your state..
2. The CA will answer by identifying the Relay and providing his/her CA number and gender. The CA will then type “NUMBER TO CALL PLS Q GA.”
3. Provide the area code and telephone number you want to call and any additional instructions.
4. Once the call is connected, the CA will ask the person you are calling if he/she is familiar with Relay. If the person is not, the CA will explain how Relay works before the conversation begins.
5. The CA will type everything said by the other party, word for word, along with any background noises.
6. When you see “GA,” it is your turn to respond. Type “GA” when you are ready for a response. The conversation will proceed in this manner until the call is complete.
7. When you have completed your side of the conversation, type “GA to SK” and the CA will close your call.
Customer Profile Option
We have the right to store call preferences to speed up processing.Contact & Support
Our Customer Service team is here to assist you or offer support with accessible communication services.
How you can reach us:
• Call us via TTY at 711 or 800-842-9710.
