Allied Administrators Transition

What is changing and why?
We’re streamlining our operations to make things easier for you. Administrative tasks previously handled by Allied Administrators will now be done by Delta Dental of Connecticut. Our reason for doing this is to provide you a fuller, more robust Delta Dental customer experience. We believe you’ll benefit from having us manage every aspect of your Delta Dental program. Now we will be your single point of contact for eligibility changes, invoicing and your dental benefits program. We anticipate this move will increase efficiencies by centralizing processes.

How will this affect me?
You will be able to access the same robust websites and services used by our larger clients to manage your program. Five key things will be changing:

• Group numbers. Your existing 10-digit group number from Allied Administrators will be retired and you will be assigned a new 10-digit group number from Delta Dental of Connecticut sometime after October 12.


• Invoices. They will look different and will come from Delta Dental of Connecticut rather than Allied Administrators. View a sample invoice.


• Member IDs. Members won’t be required to use their Social Security numbers as their ID anymore. They will have a unique Delta Dental ID number. This helps members safeguard their Social Security numbers. Members can access their new ID numbers after the transition. However, members also may continue to use their Social Security number if they so choose. When they (or their dependents) see the dentist, they have the option of providing any one of the following to their provider:
  • The member’s new Delta Dental ID number.
  • The member’s Social Security number.
  • The member’s name and date of birth.


• PHI Form. All groups must sign this before they can access the Delta Dental of Connecticut enrollment website. The PHI Form identifies who is authorized to access the enrollment website, including brokers and GAs.


• New enrollment and billing websites. Once you transition fully to us and have submitted the PHI Form, you will receive instructions on how to register for and use our enrollment website and billing website. You will no longer use the Allied Administrators website for enrollment and billing. You may also submit enrollment changes to us via email.

 

When will this transition from Allied Administrators to Delta Dental take place?
The transition will take place in several steps. You will receive information in September about the transition, including documents such as the PHI Form, which must be signed and returned

• September 29 is the last day Allied Administrators will process member enrollment.


• September 30 is the first day Delta Dental of Connecticut will begin handling enrollment changes including additions and terminations. You won’t yet have your new Delta Dental group number, so continue to use your old group number and member ID. You may submit enrollment changes via email.


• October 1 is the date Allied Administrators will send its final invoice to your group; payment should be sent to Allied Administrators and is due October 26.


• October 12 is the date when your group will be converted to your new Delta Dental group number. Members will also be converted to their new ID numbers. You will receive instructions shortly after that on how to register for and use the Delta Dental enrollment website and billing website. You may continue to submit enrollment changes via email.


• November 13 is the date when Delta Dental sends its first invoice to your group. Payment should be sent to the address on the invoice, payable to Delta Dental.

During the transition, you should take extra care to remit payment to the correct entity and address.

• Invoices dated October 1 or earlier were issued by Allied Administrators. Payment should be made to Allied Administrators and sent to:
  
  Allied Administrators for Delta Dental
  P.O. Box 45894
  San Francisco, CA 94145-0894


• Invoices dated November 13 or later will be issued by Delta Dental of Connecticut. Payment should be made to Delta Dental and sent to the address on the invoice. Payment may also be made via our billing website.

What is the PHI Form, why do I need to sign it, and how will I get it?

All groups must provide a signed PHI (or “protected health authorization”) Form to gain access to our enrollment website. The PHI Form designates who is allowed access to your company’s enrollment information, including your broker. Your broker can provide you an electronic copy. You will need to submit a new PHI Form whenever there are changes to who is authorized to access the enrollment website. Download the PHI Form.

How will billing and payments change?
On October 1, Allied Administrators will send its final invoice to you. Payment for that invoice is due October 26. It should be made payable to Allied Administrators and sent to:

Allied Administrators for Delta Dental
P.O. Box 45894
San Francisco, CA 94145-0894

Beginning November 13, invoices will come from Delta Dental of Connecticut. Along with this first invoice from Delta Dental, you will receive instructions on accessing our billing website. You can pay your invoice via the billing website or send a check, payable to Delta Dental of Connecticut, to the address shown on the invoice.

How will I manage enrollment and billing?
These can be done via our dedicated enrollment website and billing website. Information on those websites will be sent to you. You may also submit enrollment changes via email.

What will my invoices look like?
View a sample Delta Dental of Connecticut invoice.

Where should I send payments?
During the transition, you should take extra care to remit payment to the correct entity and address.

• Invoices dated October 1 or earlier were issued by Allied Administrators. Payment should be made to Allied Administrators and sent to:
  
  Allied Administrators for Delta Dental
  P.O. Box 45894
  San Francisco, CA 94145-0894


• Invoices dated November 13 or later will be issued by Delta Dental of Connecticut. Payment should be made to Delta Dental and sent to the address on the invoice. Payment may also be made via our billing website.

What is my new group number?
Group numbers are changing as we migrate them from Allied Administrators to our internal systems. Your new group number will continue to be 10 digits and will be assigned to you on October 12. Members will be able to see their new Delta Dental group number when they sign in to MySmile after the transition on October 12.

Why are member ID numbers changing?
Members’ Delta Dental ID number are changing to help keep their identity more secure. They will no longer be required to use their Social Security number as their member ID. Unique Delta Dental ID numbers will now be assigned, and will not be connected to their Social Security number. This helps safeguard their Social Security number. (However, they may continue to use their Social Security number if they so choose.) They can access their new Delta Dental ID number when they sign in to MySmile, their Delta Dental benefits site, starting October 12. When members (or their dependents) see the dentist, they will have the option of providing any one of the following to their provider:

• The member’s new Delta Dental ID number.
• The member’s Social Security number.
• The member’s name and date of birth.

 

How will employees get ID cards?
Employees can download ID cards by visiting MySmile or the Delta Dental mobile app.

Whom do I contact when I have questions about managing my plan?

• Enrollment – EligInquiry@DeltaDentalNJ.com or call 800-452-9310
• Billing – Billing@DeltaDentalNJ.com or call 800-452-9310
• Plan changes – contact your account manager
• General benefit questions – email us or call 800-452-9310

 

Who should members contact with questions?
Members can sign in to MySmile, our member website, or call Customer Service at 800-452-9310.