Notice

Change Healthcare announced a breach of HIPAA privacy and is reaching out to individuals whose personal information may have been compromised. Although this incident does not involve Delta Dental of New Jersey or Connecticut, Change Healthcare is a vendor we used and we are providing this information to help our members who might be affected.

Important information

Everything you need to know about how Delta Dental of New Jersey is handling the COVID-19 pandemic

Delta Dental prioritizes the health and safety of the communities we serve. The worldwide COVID-19 outbreak has us all concerned and taking extra precautions. As a result, we have activated our business continuity plan to ensure appropriate support. To reduce the risk of exposure and to ensure the safety of our employees, our customer service is currently suspended. Our Interactive Voice Response System (IVR) is operational 24/7 for self-service. The phone number is 800-452-9310. We are encouraging members and dentists to self serve here on our website where they can:

  • Verify eligibility
  • Review covered benefits
  • Check claim status (we continue to receive and pay claims)
  • Obtain EOBs
  • Print ID cards
Any questions can be directed to our web portal at DeltaDentalNJ.com/ContactUs

Commissions
Since we are currently unable to process paper checks, Electronic Funds Transfer (EFT) is the only way for us to pay broker commission. We are transitioning all commissions paid via check to EFT, a much more efficient process that safeguards both our employees and brokers and allows us to continue to make payments in a timely manner. EFT allows your commissions to be deposited directly into your bank account within three days of processing. Please complete the EFT form and send it to us by either fax (973-285-4110) or email (commissions@DeltaDentalNJ.com)

Additional Updates and Resources

Allied Administrators

How to stay in touch with Allied during this time

Emergency Dental Care

Dentists in our networks who are taking emergency appointments

Core Market (51+)

Updates to enrollment, eligibility, and billing for core market groups

Maintain Oral Health

Great information to share with clients while they work from home

View
We're Here for our Clients

See what we are doing to help our clients through this hard time.